NetSuite is a powerful tool, but are you getting everything you paid for? Most businesses only achieve 60-70% of their potential ROI from the platform. That's a lot of money left on the table.
Whether you've recently implemented NetSuite or have been using it for years, you've probably had those moments where you think, "This should be easier!" Maybe reports take forever to generate, your team has created workarounds for simple tasks, or you're just not seeing the efficiency gains you expected.
The good news? You're not stuck with a suboptimal system.
The question isn't whether your NetSuite needs attention. It's figuring out exactly what kind of help will give you the biggest bang for your buck.
What Happens When Your NetSuite Investment Underdelivers?
Before jumping into solutions, let's talk about what's really happening when NetSuite isn't performing at its best:
- Your team is wasting valuable time on manual workarounds. Those extra 5-10 minutes per transaction might seem small, but multiply that across dozens of employees and hundreds of transactions, and suddenly, you're looking at hundreds of wasted hours each month.
- Your leadership can't make quick decisions because they're waiting for reports. In today's fast-paced business environment, waiting minutes (or sometimes hours) for critical data isn't just annoying. It's costing you opportunities.
- Your users are getting frustrated and finding ways to work around the system. This creates inconsistent data, which leads to unreliable reporting, which leads to poor decisions... and the cycle continues.
Sound familiar? You're definitely not alone. We hear these things from clients every day.
Health Check vs. Optimization: What's the Real Difference?
When facing these challenges, you typically have two options: a NetSuite Health Check or a Full NetSuite Optimization. They sound similar, but they serve very different purposes.
NetSuite Health Check: The Check-Up
Think of a Health Check as a comprehensive physical for your NetSuite system. We examine everything, identify what's not working optimally, and give you a detailed diagnosis with recommendations.
It's like having a trusted mechanic inspect your car and give you a prioritized list of what needs fixing now versus what can wait. This mechanic also explains how those fixes will improve your gas mileage, reduce wear and tear, and make your ride smoother.
A Health Check typically includes:
- A deep dive into your current configuration
- Identification of performance bottlenecks
- Review of your workflows and automation
- Assessment of customizations and scripts
- Security vulnerability detection
- Analysis of user adoption patterns
- A prioritized roadmap of recommended improvements
It generally takes about 1-2 weeks to complete and costs significantly less than a full optimization. You're essentially paying for an expert diagnosis and a roadmap, not implementation.
Full NetSuite Optimization: The Complete Overhaul
Optimization, on the other hand, is like taking your car to the shop and saying, "Make it run like new." We don't just identify the issues. We actually fix them.
A Full NetSuite Optimization includes the implementation of all recommended changes from a Health Check, plus proactive improvements to enhance performance across your entire system. We roll up our sleeves and make it happen.
This typically includes:
- Fine-tuning system performance for faster processing
- Enhancing workflow automation to reduce manual tasks
- Optimizing custom scripts for better stability
- Streamlining integrations with other platforms
- Enhancing security and access controls
- Revamping dashboards and reports for clearer insights
- Customizing the user interface for improved usability
- Cleaning up and optimizing your database
An optimization project usually takes 1-3 months, depending on the scope and complexity of your environment. The investment is higher, but you're paying for both diagnosis AND cure.
NetSuite Health Check or NetSuite Optimization: Which One Is Right for You?
Every business is different, and there's no one-size-fits-all answer. Here's how to think about which approach makes the most sense for your situation:
Consider a Health Check if:
- You're not exactly sure what's wrong, but you know something's off
- You have budget constraints but need to start addressing issues
- Your problems seem isolated to specific areas
- You've recently implemented NetSuite (within the past year)
- You want validation that your current setup follows best practices
We worked with a BPO company that was struggling with purchase requisition approvals. Their problem? Individual-specific approvals created bottlenecks when people were unavailable.
A focused Health Check identified this issue, and we implemented a targeted solution: switching to role-based approvals.
The result? Approval delays were reduced by 80% without any system overhaul needed.
Consider Full Optimization if:
- You're experiencing multiple critical issues across different modules
- Your business has grown significantly since implementation
- Your team regularly complains about system performance
- You're preparing for expansion or an acquisition
- You have specific performance targets you need to hit
For a telecommunications infrastructure company, we found multiple issues across their NetSuite environment:
- Manual input of rates for transfer orders
- Transaction templates without e-signatures
- Outdated tax recognition systems
Our comprehensive optimization approach:
- Automated weighted average cost calculations
- Integrated e-signatures into transaction templates
- Updated tax recognition systems for regulatory compliance
The result? Eliminated human error, improved workflow efficiency, and ensured compliance across all business processes simultaneously.
The Approach Most Businesses Miss: Start Small, Think Big
Here's something many NetSuite consultants won't tell you: sometimes, the smartest approach is to start with a Health Check and then strategically implement optimizations in phases.
This gives you:
- Quick wins for your most painful issues
- A clear roadmap based on business impact, not just technical considerations
- Better budget control with costs spread over time
- Higher user adoption through gradual, manageable changes
- Flexibility to adjust priorities as business needs evolve
A trading client had a highly manual lead-to-order process consuming their sales team's time. Instead of a complete overhaul, we implemented improvements in phases:
- Phase 1: Automated website sign-ups using NetSuite's Marketing Forms
- Phase 2: Streamlined lead approval and conversion
- Phase 3: Integrated DocuSign for contracts
- Phase 4: Automated customer portal access
The phased approach delivered immediate benefits: 5-30 minutes saved per customer on data entry and 1-3 hours saved weekly on contract processing. Plus, their team could adapt to each improvement before moving to the next.
What Makes Stockton10's Approach Different
You've probably worked with consultants before who promise big results but deliver much less. We understand this frustration. That's why we approach things differently:
We're practical, not theoretical.
Our team includes NetSuite professionals with 3-15 years of hands-on experience across various roles, including NetSuite Functional Consultant, Project Manager, and Technical Consultant. We've seen what works in the real world, not just on paper.
We solve problems creatively.
When a client needed improvements but didn't have a sandbox environment, we utilized the NetSuite Release Preview environment to create and test their requirements. This saved them $300-1000 in costs while still delivering exceptional results.
We speak human, not jargon.
You won't get buried under technical terminology. We explain everything in plain language so you can make informed decisions. Just ask the IT Manager from one of our shipping clients, who appreciated our "excellent communication" and "deep knowledge of the NetSuite platform."
We're transparent about costs.
Our rates start at $70/hour in the Philippines, $85/hour in AU/NZ, and $130/hour locally. For smaller projects, we offer a Starter Package with discounted rates for 30–40 hours over three months.
We guarantee our responsiveness.
We offer a 30-minute guaranteed response time with a money-back guarantee. As one staff accountant put it: "I love the Stockton10 team; they are so kind and willing to help, no matter the task."
One client put it this way: "Stockton10 was able to understand our business needs, summarize all the pain points, and have a sense of urgency in providing practical results. The overall collaborative approach in guiding our team and their proactive communication helped keep the project on track."
Boost Your NetSuite ROI by Up to 40% With the Right Approach
Whether you're leaning toward a Health Check, full Optimization, or you're still not sure, the first step is a simple conversation about your specific challenges.
Book a free 30-minute consultation with our NetSuite experts. We'll discuss your current situation, understand your priorities, and help you explore the best path forward. No sales pressure. Just practical advice from people who genuinely understand NetSuite.
Because at the end of the day, our goal is simple: to help you get the maximum value from your NetSuite investment. Whether that takes a week or several months, we're here to make it happen.
Ready to stop accepting "good enough" from your NetSuite system? Let's talk.
Book your free consultation with Stockton10 today.
