Frequently Asked Questions
Yes, we can seamlessly take over your ongoing projects, even if you're under contract with another provider.
Our process includes an initial consultation to assess your current status, a review of existing contracts, and a smooth transition of assets and documentation. We ensure minimal disruption and provide continuous support throughout the handover and beyond.
No. Our hours do not expire quarterly. Your hours remain available for use throughout your entire contract term.
Yes, you can utilize our NetSuite expertise on an advisory basis. We provide strategic guidance and recommendations to optimize your setup, offer insights on customizations and integrations, and assist with future growth planning to align with your business goals.
Yes, if you don’t use all the hours in your current package, you can carry them over to a renewed contract or use them for future tasks, as long as the renewal occurs within 30 days of the expiration date. Unused hours can be fully carried over if a minimum of 30 hours is purchased upon renewal, ensuring flexibility and maximizing your investment.
Yes, Stockton10 offers ongoing managed services tailored to your specific business needs. We provide continuous support for your NetSuite, ensuring smooth operations, timely updates, and proactive issue resolution. Our flexible engagement models allow you to scale services based on your requirements, from full-time management to occasional enhancements.
Our NetSuite support is both reactive and proactive. Reactive support addresses issues as they arise, ensuring minimal downtime.
Proactive support includes regular health checks, system optimization, and identifying potential issues before they impact your business, focusing on preventive measures to enhance performance.
We have flexible annual hour blocks tailored to your support needs, whether it's support, customization, or integration. Contact us to find the best option for your business.
