PRICING

NetSuite Support, on your terms

Four ways to work with us, from a two-month proof of concept to fully managed continuity.
Same rate whoever picks up your ticket. Same familiarity with your system, so you don’t have to re-explain it.

TRIAL

Quick Start

$1,800/total

20 hours • 2 months • One-time payment

Try before you commit

20 hours of flexible NetSuite support

Use your hours however you need

Full $1,800 credits toward a support package

Written report at the end of the trial

Best for: teams that want to try us before committing

* Your $1,800 credits toward your first package payment.

Start Your Trial →

ESSENTIALS

Flex Package

$14,400/year

120 hours • 12-month term

A bank of support hours

120 support hours to use anytime

Hours remain available throughout your full term

Unused hours carry over when you renew

Best for: smaller teams with uneven demand

Pay for the year upfront

$11,520

instead of $14,400

Save 20%

Get Started

Compare plans

See how each package works so you can choose the right fit.

Quick Start

Price$1,800 total

PaymentOne-off at signup

Term2 months

Support model20 hours + written report

What's includedSupport + written report $90/hr equivalent, credited back

Pay for the year upfront— Not applicable

Best forProof before commitment

Flex

Price$14,400/year

PaymentOption to split payment

Term12 months

Support model120-hour bank

What's included120 support hours $120/hr equivalent

Pay for the year upfront$11,520 instead of $14,400 — save 20%

Best forFlexible, uneven demand

Ongoing support Managed Continuity Pro

Price$3,000/month

PaymentMonthly recurring

Term12 months

Support modelFully managed

What's includedDay-to-day fixes and improvements

Pay for the year upfront$28,800 instead of $36,000 — save 20%

Best forOngoing continuity

Enterprise

PriceCustom

PaymentPer deal

TermCustom

Support modelBespoke

What's includedCustom scope

Pay for the year upfront— Not applicable

Best forComplex environments

PROFESSIONAL PACKAGE

Managed Continuity Pro

Ongoing NetSuite support for the day-to-day. Fixes, adjustments, and small improvements, handled by a team that already knows your system.

$3,000/month · 12-month term

What's covered

Day-to-day fixes, adjustments, and small improvements.

Improvements included

We confirm everything included in the scope before work starts.

Builds quoted separately

New systems, integrations, or larger projects are scoped and quoted before work starts.

One simple rule

If it’s keeping your NetSuite working the way it should, it’s included. If it’s building something new, we’ll quote it.

Consultants who know your system

we build that familiarity deliberately, so you're not explaining yourself to someone new each time.

30-minute response

If we miss the response time on a critical ticket, you’ll receive a service credit.

Full documentation

Everything we build is documented, and you own it.

No surprise invoices

If a request is a larger build, we’ll tell you upfront, scope it, and quote it separately.

Ongoing system health

Proactive support and guidance to keep your NetSuite running smoothly.

Book a Consultation Now

Whichever package you're on, these never change

The package you choose changes how much support you get. It doesn't change the rate you pay, how fast we answer, or what you own at the end.

One rate, whoever you get

The price doesn't change based on who picks up the ticket.

30-minute response on urgent tickets

If we miss the response time on a critical ticket, you’ll receive a service credit.

Consultants who already know your system

We build that familiarity deliberately, so you're not starting over every time.

The documentation is yours

Everything we build is documented, and you own it.

Trial credits carry into your package

Your $1,800 isn't a sunk cost.

Choose your package Book a free consultation

Stockton Guarantee

Our Promise to You

You’ll work with consultants who already know your system and understand your needs, so you’re not constantly explaining yourself to someone new.

For S1/S2 support tickets, we guarantee a response within 30 minutes. If we miss that window, we’ll credit back the support hours spent on the affected ticket.

Reach Out To Us

Pricing FAQs

What happens to my hours if I don't use them all?

Hours roll over and never expire on the Professional and Flex packages. The Trial has a 2-month window. After that, unused hours don't carry over.

What's the difference between Stockton10 and ACS?

ACS takes 3 weeks. We respond in 30 minutes. ACS rotates juniors. We keep the same senior consultant. ACS hours expire. Ours don't. The comparison page has the full breakdown.

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Is there a contract?

Yes we do have a contract for all our packages. Please note that our Trial has zero lock-in to a package at the end. You choose if and how you want to continue. Contact us today for specifics.

Will I get the same consultant every time?

Yes. That's the point. Same certified consultant. Same institutional knowledge. No explaining your history twice.

What if I need a specific build or integration project?

Larger builds and integrations are scoped case by case. Start with the Trial or reach out directly, and your consultant will walk through what the project needs before you commit.

What Clients Say

“Stockton10 worked with us to ensure we got the desired result we were after. They continued to work with us until it was perfect.”

Start With the Trial. Stay Because It Works.

Two months, 20 hours, and a written report telling you exactly where your environment stands. If it works, your $1,800 credits toward your first package payment. If it doesn't, you keep the report and walk away.

Start Your Trial →

Not sure yet? See how Stockton10 lines up against your go-to provider. Find out how you can maximize NetSuite support.

PRICING

NetSuite Support, on your terms

Compare plans