Success Starts Here

For this BPO company, efficiency is everything. However, their purchase requisition approval processwas causing unnecessary delays—requests sat in limbo because approvals were tied to specificindividuals, meaning if someone was unavailable, the process stalled.

The client is a fast-growing company in the commodities sector. As sales increased, so did the need for a smoother process to convert leads into customers. Their sales team was spending too much time on manual data entry, contract handling, and onboarding, slowing down operations and creating bottlenecks.

The Client is an EU-based tech company expanding into the US. With growing sales across multiple states, they needed a way to stay on top of complex US sales tax—without slowing down operations.

To fully implement this optimization, the team conducted a comprehensive update across all transactions, applying the new process to both current and historical records. As a result, there are no longer any old transactions stuck in a rejected status, as all have been successfully reprocessed, and the process now operates seamlessly.