80% Faster Approvals: Procurement Workflow Rebuilt in NetSuite
Approvals were tied to named individuals, so any absence stalled procurement entirely. The existing workflow had no documentation, and there was no NetSuite Sandbox available to test changes safely.
Client Overview
A business process outsourcing provider serving small and mid-sized businesses. Efficiency drives their operating model, so stalled procurement approvals carried a direct and visible operational cost across the business.
Key Results
80% Faster Approvals
Sandbox Costs Avoided
Workflow Fully Documented
The Challenge
Approvals Tied to Individuals
Requests stalled whenever a named approver was unavailable, with no fallback route.
No Existing Documentation
The workflow had no records, making it difficult to troubleshoot or modify safely.
No NetSuite Sandbox
Changes to the live system carried direct risk to active procurement operations.
Procurement Bottlenecks
Teams chased approvals manually, slowing essential purchases across the business.
The Solution
Modules
Integrations
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Business Outcomes
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Uninterrupted Procurement
Lower Cost to Change
Budget Preserved
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Person-dependent workflows break the moment someone takes leave. Stockton10 rebuilds approvals around roles instead of individuals, so procurement keeps moving whoever is at their desk.
