CASE STUDY

POS Performance Rebuilt: Faster Orders, Better Visibility, PCI-Safe Payments

The client's NetSuite POS environment had become slow, fragmented, and difficult to maintain. Stockton10 redesigned critical workflows, optimized performance, and implemented secure payment processes that improved operational efficiency while supporting a faster and more reliable customer experience.

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Client Overview

In Business Since: 1979

Industry: Automotive Retail & Parts

Enviroment: NetSuite Point of Sale (POS)

Modules Deployed: 5

Supporting multiple retail locations, the client relied on NetSuite POS to manage daily sales, inventory, and customer transactions. As the business expanded, legacy customizations and disconnected workflows created performance bottlenecks, manual work, and PCI compliance concerns. Stockton10 modernized the platform to improve speed, security, and operational reliability.

Key Results

Estimate-to-Order Workflow Simplified

Connected fragmented estimate and order workflows into a streamlined process, reducing manual effort while improving order accuracy and customer response times.

Invoice & Payment Automation

Automated payment processing to eliminate repetitive tasks, improve cash-flow accuracy, and accelerate transaction completion.

PCI-Compliant Payment Workflow

Introduced secure payment processing that strengthened credit card protection while ensuring PCI compliance across retail transactions.

The Challenge

Slow POS Performance

Legacy scripts and inefficient workflows caused long loading times, delayed estimate creation, and slower checkout performance.

Vehicle Data Errors

Vehicle specifications frequently failed to carry forward between transactions, resulting in duplicate work and order inaccuracies.

Customer Configuration Issues

Incorrect customer tax and currency settings created pricing inconsistencies and increased administrative effort.

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Payment Security Risks

Sensitive payment information was exposed during transaction processing, creating unnecessary PCI compliance risks.

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Disconnected Fulfillment

Limited visibility between retail locations and fulfillment centers reduced inventory accuracy and delayed order fulfillment.

The Solution

Script & Workflow Optimization

Optimized legacy workflows and execution paths to significantly improve application performance and reduce transaction delays.

SuiteScript Enhancements

Developed custom SuiteScript solutions that improved estimate conversion, customer data validation, and downstream transaction accuracy.

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Secure Payment Processing

Redesigned payment workflows to securely process credit card transactions through PCI-compliant integrations.

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Inventory Visibility Improvements

Enhanced inventory search functionality and stock visibility to support faster product lookup and more accurate order fulfillment.

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Fulfillment Workflow Automation

Automated inventory movement between retail stores and distribution centers to improve operational efficiency and order accuracy.

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Controlled Deployment

Implemented a phased rollout strategy with comprehensive testing to minimize disruption and ensure a smooth transition for end users.

Modules

Sales Order Management

Customer Records & Profiles

Estimates & Order Conversion

Inventory Management

SuiteScript

SuiteAnalytics

Integrations

PCI Pal

Warehouse Management System (WMS)

Distribution Center

Ecommerce Platform

Business Outcomes

Faster Retail Operations

Reduced checkout and transaction processing times by optimizing NetSuite POS workflows and improving system responsiveness.

Stronger Payment Security

Improved PCI compliance through secure payment workflows that reduced risk while protecting sensitive customer payment information.

Greater Inventory Visibility

Enabled real-time visibility into inventory movement, helping staff fulfill orders faster and make better operational decisions.

"Stockton10 was outstanding! I submitted a ticket at 10:39 AM, the issue was investigated immediately, resolved efficiently, and closed by 2:32 PM the same day. Their responsiveness and technical expertise consistently exceeded our expectations."

Lynda T.

Director of Operations

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Need a NetSuite POS that works faster, smarter, and more securely?

Whether you're struggling with slow transactions, fragmented workflows, or PCI compliance challenges, Stockton10 helps modernize your NetSuite POS environment to improve performance, strengthen security, and support long-term business growth.

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