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NetSuite Support
May 15, 2025

NetSuite Support US: 7 Fixes Your System Secretly Needs

By
Miggy Dy Buncio

Is your NetSuite system running as smoothly as it should? Many businesses we work with are surprised to discover their ERP system has untapped potential. 

After helping hundreds of companies optimize their NetSuite setup, we've identified seven common fixes that can dramatically improve performance without disrupting your operations.

Our team has worked across manufacturing, distribution, healthcare, retail, and technology sectors, and we keep seeing the same issues crop up. 

Let's look at the fixes that could transform your NetSuite experience.

7 NetSuite Fixes That Will Transform Your System's Performance

Most NetSuite users don't realize how much better their system could be working. Small tweaks often lead to big improvements in efficiency, user adoption, and data accuracy. 

Our experience with multiple ERP platforms helps us spot issues that others might miss. Here are seven fixes your system might secretly need:

1. Workflow optimization: The silent productivity killer

When we worked with a BPO company, they were stuck with an individual-specific approval system that caused constant bottlenecks. By switching to a role-based workflow system, we reduced delays by 80% and allowed multiple users within designated roles to handle approvals.

Ask yourself: Are transactions regularly delayed because specific people are unavailable to approve them? Does your team complain about approval bottlenecks? These are signs your workflow needs attention.

Simple workflow changes can free up hours of productive time each week and reduce frustration across departments.

2. Custom report automation: Stop wasting precious hours

For a retail and distribution company, manual report creation was consuming 30-50% of their Purchasing Department's daily workload. Think about that: half of a team's productive hours spent just creating reports!

Manual reporting isn't just time-consuming; it's also error-prone. Numbers get transposed, formulas break, and data gets outdated. Proper report automation delivers consistent, accurate information while giving your team back hours each day.

If your team spends more than an hour daily creating or compiling reports, you're missing a major opportunity for automation.

3. Tax configuration updates: Staying compliant without headaches

When a telecommunications company needed to update their tax recognition for Philippine transactions in response to regulatory changes, they discovered their system wasn't set up to handle the new requirements.

Tax regulations change frequently, but many NetSuite configurations remain static after initial setup. This can lead to compliance issues, manual adjustments, and even penalties or audit problems.

Our team can quickly identify tax configuration gaps and update your system to current requirements, saving you from time-consuming manual adjustments and potential compliance headaches.

4. Integration enhancements: Making your systems talk better

A trading company we worked with was spending 1-3 hours per customer each week manually processing contracts due to poor integration between their systems. 

After implementing proper DocuSign integration with NetSuite, they eliminated most manual data entry and validation, allowing their sales team to focus on customer acquisition and retention instead.

Poor integrations force your team to become "human middleware," manually transferring data between systems. This wastes time, creates errors, and frustrates everyone involved.

With our team's stability (we maintain 91% staff retention), we can build integrations without the knowledge gaps that occur when consultants leave mid-project.

5. Revenue recognition automation: Accuracy meets efficiency

For a healthcare organization, we achieved 100% automation of revenue recognition processes. This not only saved massive amounts of time but also improved compliance and accuracy.

Manual revenue recognition is both risky and time-consuming. Small errors can lead to significant financial misstatements, while the process itself often consumes hours of accounting time each month.

Our specialists can quickly identify and implement automation opportunities that maintain compliance while freeing your finance team from tedious manual entries.

6. E-signature and document flow: Small change, big impact

When a telecommunications company implemented e-signatures for transaction documents, they saw immediate improvements in approval and payment cycles. This seemingly small change removed significant administrative work, improved security, and enhanced customer satisfaction.

Many NetSuite users still print, sign, scan, and email documents manually, creating unnecessary work and slowing down processes. Modern document flows with e-signatures can cut days or even weeks from your payment cycles.

If your team regularly prints documents just to sign them or waits days for signed approvals, this fix offers immediate benefits.

Why You Need Expert NetSuite Support

While these fixes might seem straightforward, implementing them correctly requires specific NetSuite expertise. Poor implementation can create new problems instead of solving existing ones.

Our consultants work across multiple ERP platforms, giving us unique insight into best practices and potential pitfalls. When we spot an issue in your NetSuite system, we can fix it right the first time. Understanding what works and what doesn't in NetSuite customization is crucial for successful implementation.

And because we maintain such high staff retention, you won't lose productivity explaining your business to new consultants every few months. The team that starts your project will be there to finish it and provide ongoing support.

Need help right away? We can provide vetted specialists within 72 hours, getting your critical projects moving immediately.

How These Fixes Benefit Your Business

Implementing these NetSuite improvements doesn't just fix technical issues - they directly impact your bottom line:

  1. Reduced operational costs: When your team spends less time on manual workarounds and administrative tasks, you gain productive hours that can be redirected to revenue-generating activities. One client saved over 20 hours per week after implementing just two of these fixes.
  2. Fewer costly errors: Manual processes inevitably lead to mistakes. A healthcare client eliminated billing errors that were costing them thousands each month by automating their revenue recognition process.
  3. Faster decision-making: With proper report automation and system optimization, you get accurate data when you need it. This allows your management team to spot trends, identify opportunities, and address issues before they become problems.
  4. Better user adoption: When your NetSuite system works smoothly, your team actually wants to use it. This means better data quality, more consistent processes, and ultimately, a stronger return on your NetSuite investment.

Stop Letting Your NetSuite System Run on Autopilot

Which of these seven fixes would make the biggest difference for your business? Even implementing one can significantly improve your team's efficiency and satisfaction with NetSuite.

Ready to unlock your system's full potential? Contact us for a free consultation. We'll help identify which of these fixes would have the greatest impact on your specific NetSuite implementation and business processes.

Let's make your NetSuite system work as well as it should. Your team (and your bottom line) will thank you.

Schedule your free NetSuite performance assessment today.

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